Noctlight is an independent lighting brand offering decorative lighting for residential, hospitality and selected commercial interiors. Our collection includes chandeliers, pendant lights, ceiling lights, wall sconces, floor lamps, table lamps and portable lighting.

Our lighting supply and production network is based in Zhongshan, Guangdong, an internationally recognized lighting-manufacturing region. The dispatch location for an order may vary according to product availability, customization and destination.

Noctlight primarily operates online. Unless an appointment or showroom location is expressly confirmed by our team, products should be viewed through the photographs, videos, measurements and material information provided on the product page.

Use our Contact Us page or email info@noctlight.com. Include your order number when asking about an existing purchase.

Select the required size, finish, color or other available options on the product page, add the item to your cart and complete checkout. An order confirmation is sent to the email address entered at checkout.

Available payment methods are displayed securely at checkout and may vary by country, currency and device. Please review our Payment Policy for additional information.

Checkout is processed through Shopify’s secure commerce infrastructure and available payment providers. Noctlight does not receive or store your full card number.

Contact us as soon as possible. A request is not guaranteed and can only be accepted before processing, sourcing, production, customization or shipment has progressed. Custom and made-to-order items may become non-cancellable once work begins.

Check your spam or promotions folder and confirm that the email address entered at checkout is correct. If payment was completed and no confirmation arrives, contact us with the purchaser’s name and payment date.

Unless a promotion states otherwise, only one discount code can normally be applied to an order. Discount codes cannot usually be added after checkout has been completed.

We serve many destinations in the United States, Canada, Europe, Australia and other international markets. Delivery availability can depend on the product, package size, remote-area access and local restrictions.

Complimentary standard shipping is offered to destinations served by our free-shipping program. Remote locations, oversized products, expedited services or special delivery requirements may involve additional charges, which will be disclosed when applicable.

Delivery time includes both order processing or production and carrier transit. In-stock and standard items may dispatch sooner; customized, made-to-order or oversized fixtures require additional time. Product-specific estimates and updates take priority over general estimates.

See the Shipping Policy for current guidance.

Tracking information is emailed after the shipment enters the trackable carrier network. Some international or consolidated shipments may not display local tracking until they reach the destination country. You may also visit Track Your Order.

Import duties, VAT, taxes and brokerage treatment vary by destination and shipping method. Unless checkout or your order confirmation expressly states that these charges are included, the recipient may be responsible for charges assessed by local authorities.

Not always. Products may have different production times, packaging requirements or dispatch points. We may divide an order into multiple shipments to reduce delay or protect fragile items.

Check entrances, mailrooms, reception desks and neighboring addresses, then contact the carrier promptly. If the package remains missing, contact Noctlight with your order number and tracking information so we can assist with the carrier inquiry.

Eligible unused, uninstalled and unmodified items may be requested for return within 30 days after delivery. Authorization is required before sending any product back. Exclusions and conditions are explained in our Return & Refund Policy.

Custom, personalized, made-to-order, installed, modified, used, clearance or final-sale products may be ineligible. Products missing original packaging, components or protective materials may also be refused or subject to deductions where permitted.

Noctlight covers reasonable approved remedies for verified manufacturing defects, incorrect products or confirmed carrier damage. For preference-based returns, the customer is responsible for return shipping and related costs unless applicable law requires otherwise.

Contact us before shipping anything. Provide your order number, reason for return, clear photographs and confirmation that the item is unused and uninstalled. Returns sent without prior authorization may not be accepted.

After an authorized return is delivered, it must be inspected. Approved refunds are issued to the original payment method. Bank or payment-provider processing time is outside Noctlight’s control.

Unless stated otherwise, eligible fixtures include a one-year limited warranty against qualifying manufacturing defects under normal intended use. It does not cover incorrect installation, incompatible electrical systems, misuse, unauthorized modification, normal wear, accidental damage or natural material variation. Read the Warranty Policy.

Not always. Screen settings, photography, ambient light and production batches can affect appearance. Handmade glass, stone, wood, fabric, metal patina and woven materials naturally vary in tone, texture, pattern and dimensions.

Hand assembly and manual measurement can result in small tolerances. Unless a product page states otherwise, allow approximately 1–2 cm for ordinary measurement variation and confirm critical clearances before ordering.

Bulbs are included only when the product page expressly states this. Review the listed socket type, maximum wattage, bulb size and voltage before purchasing a bulb.

Dimming depends on the fixture, light source, driver, bulb and wall dimmer. A fixture is not automatically dimmable simply because it accepts an LED bulb. Contact us before ordering if dimming is essential to your project.

Voltage and electrical configuration should match the option selected and the product specifications. Confirm the destination voltage before ordering, especially for integrated LED products, drivers and customized fixtures.

Compare the fixture’s complete dimensions with the room, ceiling height, furniture and required clearances. Our Lighting Size Guide provides room-by-room starting points.

Hardwired lighting should be installed by a qualified licensed electrician in accordance with the supplied instructions and all local electrical and building codes. Noctlight does not recommend DIY hardwired installation.

Installation information is supplied where applicable. Because site conditions vary, instructions do not replace professional assessment of the junction box, ceiling support, wiring, voltage, grounding or local code requirements.

Many pendant lights and chandeliers allow the supplied cord, cable or chain to be shortened during installation. Maximum suspension length and adjustment method vary by product. Ask before ordering if you need an extended drop.

Compatibility depends on the canopy, mounting hardware and suspension design. Send us the product link and ceiling angle before ordering so we can check the available configuration.

Only use a fixture in a damp or wet location when its product specifications expressly confirm the appropriate rating. A covered bathroom area is not automatically equivalent to a shower or directly exposed outdoor location.

Selected products may support adjustments such as finish, size, color, canopy, suspension length, voltage or multi-light composition. Feasibility, price, lead time and return eligibility must be confirmed in writing before purchase.

• Product link and required quantity
• Requested dimensions, finish and color
• Ceiling height, canopy requirements and suspension drop
• Destination country and supply voltage
• Room photographs, drawings or project renderings
• Required delivery date

Selected projects may qualify for visual placement assistance. Provide clear room images or drawings, measurements and the products you are considering. Visit our 3D Customization Service page for details.

Yes. Designers, architects, developers, hospitality teams, contractors and qualified bulk purchasers may request project quotations and specification support through our Trade Program.

Approved custom and personalized products are generally final sale once production begins, except where a verified defect, incorrect specification or applicable law provides otherwise.

Inspect the outer carton before signing when possible. Photograph any visible damage, open the package carefully, check all components and retain every layer of packaging until the fixture has been inspected and the installation appointment is confirmed.

Stop installation and contact us promptly with the order number, shipping label, photographs of the carton, internal packaging, complete product and affected area. Do not discard packaging or arrange an unauthorized return.

Check all foam layers, accessory boxes and the inside of the canopy; small hardware is often packed separately. Send us a photograph of everything received and the installation instructions so we can identify the component.

Switch off power, allow the fixture to cool and dust with a clean, soft, dry cloth. Do not spray cleaner directly onto the fixture or electrical components. Stone, wood, fabric, plated metal and handmade glass may require material-specific care.

Availability depends on the product and production period. Send your order number, product link, photographs and the exact part required. Parts for modified or third-party products may not be compatible.