Last updated: August 19, 2026

Noctlight is committed to providing clear and honest shipping information so you know what to expect before placing your order. Please review the production, transit, tracking, customs, and delivery details below carefully.

1. Where orders ship from

Noctlight orders are prepared and dispatched from our manufacturing and fulfillment network in Zhongshan, Guangdong, China. Products may be drawn from available factory stock or produced after purchase, depending on the item, finish, size, and customization selected.

Our United States business address is provided for business correspondence only. It is not a return address. Returns must be authorized in advance and sent only to the return location provided by our customer service team. Unauthorized returns may not be accepted.

2. General shipping information

• Shipping cost: Free Standard Shipping is offered to the United States (48 contiguous states), Canada, Australia, the United Kingdom, France, Germany, and Hong Kong SAR, Macao SAR, and Taiwan. Expedited shipping and shipping to other destinations are calculated at checkout.
• Order cut-off time: 5:00 PM Pacific Time (PT). Orders placed after this time begin processing on the next business day.
• Business days: Monday through Friday, excluding U.S. public holidays and Asian public holidays observed by our facility.
• Currency: All prices and shipping charges are displayed in USD.

Remote areas, islands, military addresses, restricted destinations, unusually oversized shipments, special handling, appointment delivery, or services requested after checkout may require an additional charge. Any additional charge will be disclosed for approval before dispatch.

3. Processing and delivery times

Custom and bespoke items requiring extended production are clearly identified on the product page or confirmed after purchase. Complex pieces may require up to 30 business days of production before dispatch.

4. Shipping zones, delivery times and fees

The following estimates include the production period described in Section 3 unless otherwise stated.

Estimated delivery windows may vary because of customs clearance, local carrier operations, weather, peak seasons, and other factors outside our reasonable control. We will make reasonable efforts to notify customers of a material delay affecting an order.

5. Order tracking and split shipments

Expedited air orders: Tracking is issued at dispatch, generally after the applicable production period.

Standard sea freight orders: Tracking is issued when the shipment clears the destination port and enters the local delivery network, typically 3–4 weeks after order placement. Before that point, the order may be in production, export processing, or international consolidation.

Tracking updates: After a tracking number is issued, allow up to 48 hours for the carrier system to display movement.

Orders containing multiple items, large fixtures, replacement components, or products with different production schedules may arrive in separate cartons or shipments. Each available tracking number will be provided separately. A split shipment does not mean that an item is missing, and no additional standard shipping fee is charged solely because an eligible order is split.

6. Customs duties, taxes and import charges

United States — Standard Shipping by sea: Noctlight covers applicable U.S. customs duties and import taxes. The amount shown at checkout is final, with no additional import charge expected upon delivery.

United States — Expedited Air Shipping by DHL or FedEx: U.S. Customs may assess import duties, taxes, or customs charges at import. Any such charge is the customer’s responsibility.

International orders outside the United States: Local VAT, customs duties, import taxes, brokerage fees, or other government charges may apply under the destination country’s rules. These charges are the customer’s responsibility unless checkout expressly states otherwise.

Contact us before ordering if you need assistance estimating whether duties may apply to a specific shipment.

Customers are responsible for providing information reasonably requested by the carrier or customs authority. Refusal or failure to complete required customs clearance may result in return, storage, disposal, or additional fees.

7. Pre-order and backorder policy

When a product is available for pre-order or backorder, this is disclosed on the product page together with the estimated availability or dispatch date. A pre-order or backorder may be cancelled for a full refund at any time before the item ships, unless the item has already been customized or made specifically for the customer.

8. Holiday and peak-season notice

Our manufacturing facility observes Asian public holidays, including Lunar New Year, typically from late January to mid-February. Production and shipping may be delayed by approximately 1–3 weeks during these periods. When available, affected dates are posted on our website or relevant product pages.

During Black Friday, Cyber Monday, Christmas, and other high-volume periods, carrier transit may extend beyond the normal estimate.

9. Order changes, cancellations and delivery issues

Address changes and cancellations: You may request cancellation or update the shipping address free of charge within 24 hours of purchase by emailing info@noctlight.com. Once production has started or the order has been handed to the carrier, a change may require a rerouting fee or may no longer be possible.

Items damaged in transit: Contact us within 7 days of delivery and provide clear photographs of the damaged item, packaging, and shipping label. After verification, the usual resolution is a replacement of the damaged component or item at our cost.

Lost packages: If tracking shows “Delivered” but the shipment is not received, contact us within 7 days. We will assist with a carrier investigation and provide a resolution after the investigation is completed.

Failed delivery: If a shipment is returned because of an incorrect address, refusal, failure to collect the package, or failure to complete customs clearance, the customer is responsible for resulting return shipping and applicable restocking or handling costs. Where permitted by law, these costs may be deducted from the refund.

10. Delivery responsibilities

• Provide a complete street address and unit number
• Provide a reachable telephone number
• Review doorway, stairway and elevator access
• Monitor tracking after dispatch
• Arrange reception for signature-required delivery
• Inspect cartons before discarding packaging

Oversized delivery may require an appointment, curbside handoff, or assistance from the recipient where room-of-choice service is unavailable. Customers are responsible for confirming that fixtures and cartons can pass through entrances, elevators, stairways, and other access points.

11. Additional documentation for damage or missing parts

Inspect the shipment promptly. If an item arrives damaged, a carton is visibly compromised, or parts are missing, contact us within 7 days of delivery. Include the order number and clear photographs or video of the item, all packaging, the shipping label, and the affected area. Please retain the original packaging until the claim is resolved.

After review, we will provide an appropriate resolution, which may include replacement parts, a replacement item, repair assistance, or another remedy consistent with the circumstances and applicable law.

If tracking shows “Delivered” but the package cannot be located, first check with household members, neighbors, building reception, and the local carrier. Contact us within 7 days so that we can assist with a carrier investigation.

12. Delivery confirmation and secure locations

If delivery fails because the customer supplied an incomplete or incorrect address, refused the shipment, did not respond to the carrier, did not collect the package, or failed to complete customs clearance, the customer may be responsible for rerouting, storage, redelivery, return shipping, and other resulting charges. Where permitted by law, these costs may be deducted from any refund.

Please do not authorize unattended delivery at an insecure location. Carrier scans, signatures, delivery photographs, access records, and reception logs may be used when reviewing a delivery claim.

13. Risk of loss and consumer rights

Risk of loss transfers as provided by applicable law. Nothing in this policy limits statutory rights relating to goods that are not received, arrive damaged, or do not conform to the order.